2021
29
April
Air Transat now refunding travel credits to original form of payment (both flights and packages)
29
April
After securing $700 million in government financial aid, Air Transat is now offering refunds to travellers who were issued a travel credit due to COVID-19 for a trip that was scheduled to start on or after February 1, 2020.
This policy applies to flights and packages booked by April 29, 2021.
Those who have a travel credit must submit their refund request to Transat by August 26, 2021.
To initiate the refund request, go to https://www.airtransat.com/en-CA/refunds
Eligibility criteria:
- You have a travel credit
- Your departure was scheduled for February 1, 2020, or later
- Your booking was made before April 29, 2021
- You did not transfer your travel credit, nor was it transferred to you
- You did not submit a claim to your insurance company
- Your booking is not subject to an active chargeback claim, nor has it already been refunded by your credit card provider
My booking was with a travel agency, or Expedia, etc. What do I do?
You need to contact the travel agency so they can submit a refund request on your behalf.
The credit card I used to book has expired, what do I do?
Submit a refund request using the online form by August 26, 2021, 11:59 p.m. If the credit card used at the time of purchase is no longer valid, Transat will contact you when issuing the refund. If you originally booked with a travel agency, Transat will contact the agency.
I previously requested a refund which was declined. What do I do?
Transat cannot use your initial request. The process and eligibility criteria were put in place as part of the funding agreement between Transat and the Government of Canada. You need to submit your request again.
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